All articles

  1. AirPlay screen is small or has black bars

  2. Android: I am a beta tester, I want to use the release version

  3. Black and white, scrambled video

  4. Blank or blank screen while using AirPlay or HDMI

  5. Camera not permitted access

  6. Can I play my own music?

  7. Can I use it free? Why is there a subscription?

  8. Can I use my account/subscription on multiple devices?

  9. Cardio Coach Blue, Green, Orange & Red Zones

  10. Circuit Organization

  11. Compatible heart rate monitors and where to buy them

  12. Crashing during playback on iOS

  13. Displaying BitGym on your television

  14. Exercise tracking in the BitGym app

  15. Exercise tracking in the Virtual Active app

  16. How do I cancel my subscription?

  17. How to change your billing information

  18. How to change your email login

  19. How to connect your heart rate monitor

  20. How to create a tracking issue report

  21. I had a premium subscription and purchased a year

  22. I have already subscribed. Why are some things locked?

  23. I purchased a year and got a PayPal or Amazon billing cancelation notice

  24. I've already subscribed, why am I in free mode?

  25. If video freezes during playback

  26. In-app purchases disabled

  27. iOS 10 crashes

  28. Loading Preview after purchase

  29. Music Not Playing

  30. No coached audio or nature sound on iOS

  31. Premium upgrade price just shows "Loading"

  32. Problems loggin in

  33. Problems restoring BitGym subscription

  34. Quit button stops working

  35. Restoring Virtual Active Purchases

  36. Using AirPlay to connect to a TV

  37. Using BitGym without an active internet connection

  38. Video buffers regularly

  39. Virtual Active crashing on iOS 4.3 devices

  40. What does RPE mean?

  41. What to do if Virtual Active downloads don't work

  42. White funnel or "V" shown at bottom of screen

Feedback and Knowledge Base