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Vivienne Carlson

← Customer Feedback for the Virtual Active app for iOS

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  1. Buffering is really bad. Workout finished before loading!

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    9 comments  ·  General  ·  Admin →
    AdminActive Theory Support (Customer Support Agent, BitGym) responded

    Hi, if you contact support@bitgym.com we can help you understand the buffering issue and offer you some ideas on how to resolve it. In general if you’re seeing a lot of buffering you’ll want to use the Download feature. If you’re seeing crashes from that, that’s very strange and we’d definitely like to talk to you about it!

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    Vivienne Carlson commented  · 

    Buffering is so bad on tracking mode, that I switched to manual, which is too bad....I want to be able to use full functionality. I did a speed test for our internet service, and it's way above the recommended..

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