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Richard Dabney

← Customer Feedback for the Virtual Active app for iOS

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  1. Buffering is really bad. Workout finished before loading!

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    9 comments  ·  General  ·  Admin →
    AdminActive Theory Support (Customer Support Agent, BitGym) responded

    Hi, if you contact support@bitgym.com we can help you understand the buffering issue and offer you some ideas on how to resolve it. In general if you’re seeing a lot of buffering you’ll want to use the Download feature. If you’re seeing crashes from that, that’s very strange and we’d definitely like to talk to you about it!

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    Richard Dabney commented  · 

    I have same problem w/ buffering,it starts buffering three quarters of the way threw the workout ? I have high-speed Internet . I'm able to play video's from YouTube any where in the house and know buffering problem's. There might be something wrong with the App ?

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