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Pam

← Customer Feedback for the Virtual Active app for iOS

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  1. Buffering is really bad. Workout finished before loading!

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    9 comments  ·  General  ·  Admin →
    AdminActive Theory Support (Customer Support Agent, BitGym) responded

    Hi, if you contact support@bitgym.com we can help you understand the buffering issue and offer you some ideas on how to resolve it. In general if you’re seeing a lot of buffering you’ll want to use the Download feature. If you’re seeing crashes from that, that’s very strange and we’d definitely like to talk to you about it!

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    Pam commented  · 

    I was using this app for a month with no major issues....really like it when it works. After the first payment hit my account, none of the worlds load! Buffers for 30 minutes...if not longer, so I am getting zero for my money. Help!!! I have a Note II Samsungs

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