Skip to content

AdminActive Theory Support (Customer Support Agent, BitGym)

My feedback

19 results found

  1. 10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    This is an excellent point, we will have the Finish banner dissipate once the scenic starts. In the meantime, you can turn off all AR augmentations on the tour by opening the HUD in any tour and deactivating the "Overlays" option. Note this will also remove the "portals" between transitions, and the "stage # cleared" banners as well. You can turn it on or off during any workout.

  2. 7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    We happen to notice this picking up steam, although we made this change in functionality in response to popular feedback requesting that we don't automatically skip forward.

    What do you folks think about there being a 5 second timer that counts down after the end of a tour before automatically hopping into the next tour?

    Consider it a rest time if you don't want to get to your tablet/phone screen.

  3. 7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    An error occurred while saving the comment

    Note that we are adding new content approximately once a month. Sometimes it takes a little longer than a month to prepare content, in which case we will release multiple tours within a week or so. We added 3 new guided tours in the last month:
    Swiss Alps Hike (treadmill)
    Costa Rica Ride (bike)
    Northern Italy Run (medium speed)
    This was shortly after 3 unguided tours in the previous month.
    The best way to hear announcements of new content is by following our facebook page at https://www.facebook.com/bitgymfan.

  4. 7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    An error occurred while saving the comment

    Note that we are adding new content approximately once a month. Sometimes it takes a little longer than a month to prepare content, in which case we will release multiple tours within a week or so. We added 3 new guided tours in the last month:
    Swiss Alps Hike (treadmill)
    Costa Rica Ride (bike)
    Northern Italy Run (medium speed)
    This was shortly after 3 unguided tours in the previous month.
    The best way to hear announcements of new content is by following our facebook page at https://www.facebook.com/bitgymfan.

  5. 6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    This is already supported! Just place the device such that front-facing camera is facing you, on a table or even the floor, and you can walk in place in front of it and have the video progress. Just choose treadmill from the device selection, even if you're not actually on a treadmill (just refers to using your legs in walking/running fashion).

  6. 11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Right now the sentence is "Journeyed through <location>, <location> and <location> on my <machine> with BitGym" and we could add statistics to the end such as "TIME: 4:31 RPM: 74 KCAL: 45. We are concerned this is more details than people would like to share though, so we would like to hear your thoughts.

    An error occurred while saving the comment

    Judy - It really should be working now! Can you let me know which device you are using, and can you confirm you have the latest update in the store? Thanks!

  7. 5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Please note that you can delete any videos you have already downloaded by going to your Vault Circuit, selecting a downloaded tour, and tapping "Delete" in the top right (the same place where you'd see the "Download" button for non-Vaulted tours). This will free the space back up.

    A tour doesn't actually take up 2GB, it uses up about 1GB after the download is complete, similar to a VA video. However, the download process requires two steps, which temporarily requires up to 2GB to complete the download without data corruption.

    We will look into ways to reduce the download size, however we prioritize the video quality.

  8. 42 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Sorry we took longer than we originally announced for the new version. A slew of new workouts, new ways to navigate through the tours, the functionality of resuming where you left off, and more are coming in the next relese. We'll be entering beta testing in a week, and will release before December, so stay warmed up :)

  9. 23 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    It's coming! We have a major app rehaul we're internally calling "2.0" which will have this and many other features. It's not the very next release - that will be coaching, but it will follow it.

  10. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Hi Gabi -

    1. If the Heart Rate Icon is disappearing that means the connection with the device has ceased. Is it possible it has lost good contact with your skin?

    2. The increased calorie reading is a mistake on our part, I'm sorry about that. The next version will fix that, and is being submitted to apple any day now.

    Alex

    An error occurred while saving the comment

    Yep we're working on it, sorry for the delay. Keep an eye out for an update stating hr support in the coming months.

  11. 11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Hi - We would like to understand your specific payment issue more. Can you contact us at support@bitgym.com and let us know how that extra 20% is manifesting itself when you pay with a credit card? Is it added on later from your bank? Our understanding is that our credit card system and paypal should charge you the exact same amount, but maybe we are missing something. Thanks!

  12. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  General  ·  Admin →

    Hi, if you contact support@bitgym.com we can help you understand the buffering issue and offer you some ideas on how to resolve it. In general if you’re seeing a lot of buffering you’ll want to use the Download feature. If you’re seeing crashes from that, that’s very strange and we’d definitely like to talk to you about it!

    An error occurred while saving the comment

    Hi Robin - I would urge you to contact support directly so we can help you out. To answer your question quickly, on your Note 4 please try to switch out of HD into SD mode by taping the screen during a tour and looking for the "HD VIDEO" button. If it's orange, tap it to disable HD. That will help with the buffering.

  13. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Thanks for the suggestion Bob - you're right we need to resolve that conflict that's very annoying. What I would like to do is detect the swipe vs tap and correctly resolve the user intent. If we cannot get that working well we'll follow your suggestion.

    An error occurred while saving the comment

    Have you tried using the iOS7 controls? We believe we won't be able to do a better job that what apple provides. Simply swipe up from the bottom of the screen to reveal them.

  14. 10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Thanks for your comments, this is definitely something we will take a look at. Keep the feedback coming!

  15. 4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    An error occurred while saving the comment

    Hey Mike - Good idea on iTunes. It's something we'll look into in future versions.

    Youtube is something we have looked into, but there are limitations to how apple allows apps 3rd party apps to view youtube videos which kills this idea :(

    We're looking at all the options we can to bring you more content, so stay tuned.

    Alex

  16. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
  17. 2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    An error occurred while saving the comment

    Interesting - is this because you want to exercise to the panning footage and such?

  18. 262 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    19 comments  ·  General  ·  Admin →

    The new Community Tours circuit features tours which are far more continuous than the classic tours. It’s not 100% continuous (for example if you come to a red light we’ll cross fade past that) however in general these tours are shot in a single location from a start point to an end point. The community tour circuit is still quite experimental and some content will be more contiguous than others. In particular try the Colosseum Loop which is the most contiguous of the initial tour group.

    An error occurred while saving the comment

    The speed slider only operates on exercise speed detection--have you turned that off?

  19. 4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  General  ·  Admin →

Feedback and Knowledge Base