Black and white, scrambled video

Our 1.5.7 version of android introduced a brand new shiney video playback system. One of the really cool things it did was allow us to stream video in a way that automatically adjusts quality to match your bandwidth. It fixed a lot of other issues as well. 

However for a small set of samsung devices on certain versions of the android OS, the video suffers from being rendered in a scrambled black and white view. 

Here are our recommendations:

1. Apply a system update to 5.0 (or any system update you have)
2. Download the videos to the device locally for playback. 
3. We're trying to understand exactly which devices are effected. If the above are not options for you, send us a note. We will deploy a special fix for your device model. 

Feedback and Knowledge Base