1. You may be using the wrong password. Try entering your email and tap "forgot password" to have our system send you a password reset link to that email.
2. If you signed up for a subscription during our Early Access period you actually need to create a new BitGym account. Don't worry, once you do that account will be automatically linked with your existing iTunes subscription, and you will not be charged extra or have a gap in service.
3. If you are a kickstarter backer, you should have received an email with your special backer code which you can apply to any account you have created. Send us a support ticket if you need help to recover that code.