Problems loggin in

If you cannot log into the BitGym app, it could be one of the following:

1. You may be using the wrong password. Try entering your email and tap "forgot password" to have our system send you a password reset link to that email. 

2. If you signed up for a subscription during our Early Access period you actually need to create a new BitGym account. Don't worry, once you do that account will be automatically linked with your existing iTunes subscription, and you will not be charged extra or have a gap in service. 

3. If you are a kickstarter backer, you should have received an email with your special backer code which you can apply to any account you have created. Send us a support ticket if you need help to recover that code. 

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